Adding JIRA projects to testiny

Sean_McKee · February 20, 2024, 7:22pm

I have been using testiny with one JIRA project. But when I try to change the setting to All Projects (through settings-integrations-edit JIRA), I get the following error (and it won’t add the other projects):

Stefan_Schnuderl · February 21, 2024, 9:38am

Hi Sean,

Thank you for your feedback.
I see that there were authentication issues reported by Atlassian around that timeframe (https://jira-software.status.atlassian.com/incidents/37x99g8k7nh2).

Could you please give it another try and let us know if you still receive those errors? Please enable the Support-User (Settings > Support > Grant Access), allowing us to take a closer look using your connection.

thank you, Stefan

Sean_McKee · February 21, 2024, 2:33pm

I’ve granted access. Also, this error appears first, before I try to change to “All JIRA Projects”

Stefan_Schnuderl · February 21, 2024, 8:41pm

thank you for your patience. we are investigating the issue. I’ll keep you updated about our progress.

thank you, Stefan

Stefan_Schnuderl · February 23, 2024, 8:21am

Using an Incognito or InPrivate session for re-login resolved the issue for Sean.

As we develop a permanent fix, you may find this a useful temporary solution if you encounter the same problem.