(ClickUp) Integration: (Semi)Automate Ticket creation

Hi there,

We’re currently testing (:grinning_face_with_smiling_eyes:) testiny. We use ClickUp for ticket management.

As far as I understand, testiny provides a “link” to a ticket creation form. That’s great, we can create these forms for our boards. However, it’s quite time-consuming to copy and paste all the relevant information from a failed test case and format it properly.

I’m looking for a way to automatically paste all the steps, results, and comments from the testiny test run into the ticket form.

Is that possible, or is it planned to be a feature in the future? Thanks!

Edit: Also, one thing I would like to mention is your documentation at ClickUp | Testiny Documentation

Based on the screenshots you provided, it seems like ClickUp integrates in a way that synchronizes various data points (such as type, key, status, etc.). However, tickets are only linked, and unless users specify the title, even that information won’t be accessible. This makes sense since there’s clearly no API integration for ClickUp yet. However, the documentation is slightly misleading.

Hi and welcome to the Testiny forum!

Do I understand you correctly, that you would like to have all information from a complete test run as text to paste that into an issue, e.g. in ClickUp?

You’re best option is probably to create a CSV export of the test run and either put the content directly into the issue or attach it to the issue. Just be warned that this can be a lot of text :wink:
See the Testiny docs on how to export a test run.

Thanks for the feedback! We already removed those misleading images.

Best regards,
Alex

Hi Alex,

Thank you for your response! Yes, that’s essentially correct.

After familiarizing myself with the scope of Testiny, I genuinely liked the idea of externalizing our QA process. However, I’m not a fan of duplicating work. Currently, when a Bug, Regression, or similar issue arises, I document the reproduction steps in Testiny and then do the exact same thing on our ticket creation form in ClickUp.

Attaching the entire test run as a CSV might be too overwhelming for our developers. I want to ensure that our communication with them is as precise as possible, so filtering out only the failed scenarios beforehand would be necessary.

If there was a quick way to copy the individual content of the test runs into a clipboard, I could simply copy and paste quickly between the two systems.

Ideally, we would have a full API integration similar to what I’ve read about Jira and DevOps, allowing me to create tickets directly from within Testiny without the need to use our external form. Do you have plans to add a full ClickUp API integration to your roadmap?

Thanks again!

Unfortunately, a full ClickUp integration is currently not planned.
Even with a full integration, created issues will only contain information about the linked test case in that test run, not information about the whole test run results.

One way would be to just copy & paste in the URL to the test case/test run in Testiny and let your developers directly navigate to it?
That’s what a lot of our users do and what our viewer seats or for.

This is probably a helpful feature for a lot of non-full integrations. I’ll leave this as a feature request here for others to vote on. Thanks for the feedback!

If somebody reads this request and also would like to have this feature, make sure to vote for this topic. We do consider the number of votes for feature requests in our roadmap and priority planning.

Best regards,
Alex

Thanks for the suggestion. I actually might consider this. If I may ask just one more question:

I see you have a MCP Server integration on the Starter Package. Based on your documentation, would it be fair to assume that we could use Agents to access all completed test runs, read their outcomes and summarize them for us?

Since ClickUp also has a MCP Server through which you can create tickets, I am wondering if I could setup a workflow that reads testiny results, summarizes those and then automatically creates the corresponding bug tickets in ClickUp.

Yes, this should work. The Testiny MCP Server can iterate test runs and get their results, including comments on the individual test cases.

Just make sure to not do that for all test runs, just specific ones. Otherwise this might get you a lot of results and churn your tokens :wink:

Best regards,
Alex

Yea, that’ll work. Always just for individual cases, whenever a step fails in a run I can have the AI extrapolate only relevant data for developers and prep the ticket content for me, then have it automatically create the ticket.

I will be having lots of fun testing out more things soon :slight_smile: Thanks for the support!